Genting Terms and Conditions

Welcome to Genting Casino. These terms and conditions govern your use of our site and services. By registering an account with us, you agree to be bound by this document, together with our privacy policy and any promotional terms referenced throughout the site. At Genting Casino, we operate under a licence granted by the UK Gambling Commission, and we ask every player to read these terms carefully before depositing or playing.

Who We Are

Our casino is operated by Skill on Net Ltd, a company registered in Malta, with payment processing handled by Skill On Net Limited in the United Kingdom. The Genting Casino brand belongs to Genting Casinos UK Limited, part of the wider Genting Group. We hold account number 39326 with the UK Gambling Commission, and our remote operating licence number is 039326-R-319358-063. Here at Genting, we have been part of the gaming industry since 1965, and we continue to serve players across Great Britain under strict regulatory oversight.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old and a resident of Great Britain. We do not accept players from any other jurisdiction, and our services are restricted to UK residents only. When you register, we require accurate personal information, and you agree that we may verify your identity, age, and address at any time, including before processing your first withdrawal. Our Genting login system requires a unique username and password, which you must keep confidential at all times.

• We may suspend or close accounts that provide false or incomplete information
• We reserve the right to request documents to confirm your identity and source of funds
• You may only hold one account with us; duplicate accounts will be closed

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, PayPal, Trustly, Skrill, Payz, Paysafecard, Apple Pay, and Google Pay, with a minimum deposit of £10 across all methods. Our genting deposit process is instant for most payment types. When you request a genting withdrawal, please note that Paysafecard and Google Pay are deposit-only methods and cannot be used to withdraw funds. We apply a closed-loop policy, meaning withdrawals are generally returned to the original deposit method where possible.

Our minimum withdrawal via Bank Wire Transfer is £50, and we charge a £10 fee for wire transfers under £500 (free above this threshold); cards and e-wallets carry no fee. Processing times vary: Visa, Mastercard, PayPal, Trustly, Skrill, Payz, and Apple Pay typically take 1-5 business days. Your first withdrawal may take longer as we review your identification documents, and wins of £5,000 or more, including jackpot wins, require additional verification. If a withdrawal cannot be paid to your chosen method and no alternative is provided, we will return the funds to your balance after 7 days.

Welcome Bonus and Promotions

New players at Genting Casino may choose one first-deposit offer, including our Welcome Bonus of 100% up to £25 plus 50 Free Spins on Big Bass Bonanza, or alternative offers such as 132 Free Spins on Big Bass Bonanza, Live Table Chips, Free Spins on Fishin' Frenzy, or our exclusive Autumn Fortune promotion. Each genting bonus code must be entered correctly at the time of deposit where applicable, and minimum deposits of £10 apply. We at Genting Casino set wagering requirements at 10x the bonus or free spin winnings, with only slots counting towards wagering unless otherwise stated.

Our genting promo code offers are subject to a maximum bet rule, generally 10% of the bonus or free spin winnings (minimum £0.10) or £5, whichever is lower. We require that your real balance is used before any bonus balance, and free spins must be played before using your own funds. If you wish to withdraw while a bonus is active, you must first cancel the bonus and any associated winnings. We run an automatic registration check on every account, which may render some accounts ineligible for bonus offers.

Games and Fair Play

At Genting, we offer more than 8,000 games, including over 2,000 slots, 60+ live games, and 28+ jackpot titles, sourced from leading providers such as Pragmatic Play, NetEnt, Evolution, Playtech, and Red Tiger. Our genting slots and live casino tables, including Genting Live roulette streamed from our land-based venues, are tested for fairness and use certified random number generation. You agree not to exploit software errors, use bots, or attempt any form of collusion while playing on our platform.

Members' Club and Loyalty

Our loyalty programme, the Genting Casino Members' Club, is a six-level VIP scheme accessible by invitation. Levels range from Bronze through Royal Diamond, with increasing point values and perks such as faster payouts, personal account managers, and birthday bonuses. We review activity monthly, and status may be lost if activity drops. VIP points must be converted within 180 days or they will be removed from your account. We also offer My Levels, an open programme available to all players that rewards continued play with free spins and cash prizes.

Responsible Gambling

We are committed to promoting responsible gambling across all our services. Our platform provides deposit limits, time-out options, and self-exclusion tools for any player who needs them. If you believe your gambling has become problematic, we encourage you to contact our support team or external organisations for assistance. We may also conduct affordability assessments, particularly for higher-tier Members' Club accounts, to ensure responsible play.

Customer Support

Our support team is available via live chat after logging in, daily between 06:00 and 00:00 GMT. You may also email us at contact@Genting Casino.com, and we aim to respond within 24 hours. For complaints, we escalate unresolved issues to a manager or supervisor, with a decision provided within 96 hours. If you remain unsatisfied, you may refer your complaint to eCOGRA as our alternative dispute resolution provider.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory changes or improvements to our services. We recommend reviewing this page periodically, as continued use of our site after changes are published constitutes your acceptance of the revised terms. By using Genting Casino, you confirm that you have read, understood, and agreed to abide by these terms and conditions in full.